Customer Support Executives:We are hiring customer support representatives to resolve customer queries and complaints. You will also be asked to demonstrate the product, customer requirements gathering, data entry and resolve complaints or disputes raised by customers. Basic computer knowledge is required. To do well in this role you need to be able to remain calm when customers are frustrated and try to help them as much as possible.

The Job Role and Responsibilities

The primary job roles and responsibilities of a customer support executive include:

1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof

2. Maintaining records of transactions and interactions.

3. Appropriate and timely follow-ups wherever required.

4. Escalate unresolved queries to respective departments for accurate redressal

Competencies and Skills Required

Communication is key in this profile. It is absolutely important for the executive to have fluent English & Local language communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.

The major skills and competencies required for this role include:

1. Excellent communication skills

2. Good listening and problem solving skills

3. Ability to take and handle stress and pressure

4. Good interpersonal skills